These are the videos that are in restaurants, hotels and culinary institutions throughout the world. From ‘Mom n Pop’s to Elegant multi-star establishments, the Professional Waiters School Training Videos are the Gold Standard of waiter-training videos.
By using PWS Training Videos you will be able to:
• Retrain your existing staff
• Train new servers
• Standardize your service techniques
• Guarantee a superior dining experience for your customers
• Increase check averages.
Each of the 4 videos is approximately 30 minutes in length
and includes a manual, a test and a test master.
THE ART OF WAITING TABLES (EL ARTE DE ATENDER MESAS): The entire dining experience, from greeting the table to presenting the check is taught. Standard American Service is fully demonstrated. Your servers will learn plate and drink service. The psychology of service will elevate your serving staff to fully embrace the “service psychology”. They will be able to provide your customers with the kind of dining experience that will keep them coming back and recommending your restaurant to family and friends.
THE RUSH (ESTACION LLENA): The “Rush” is a quality problem that every restaurant hopes for, but it is also a critical time when the a restaurant is truly tested. If poorly handled, customers can be lost forever and internet reviews vicious. This video will help your severs mentally prepare for a packed station and gives them specific techniques that will allow them to give superior service amid a chaotic environment.
MENU MERCHANDISING (VENDICNDO EL MENU): A server can sell between $100,000 to $1,000,000 dollars of merchandise a year. At one core level your servers are also your sales force. Imagine if you could increase each of your servers daily sales by 10 to 20%. Everyone wins when your servers uses the techniques outlined in Menu Merchandising: Customer satisfaction increases, your servers will take home more money, and you will have more money to keep your restaurant humming.
MOTIVATIONAL MANAGEMENT (COMO MOTIVAR AL PERSONAL): A great serving staff begins with you, the owner/manager. In the final analysis, everything is your responsibility. If your servers give poor service, you are to blame. This may sound harsh, but it also gives you control to create the professional staff that you desire. This video gives specific hiring and training techniques that will ensure a truly professional staff; one that is invested in each other and in your restaurant.
Restaurants and institutions that have bought and use the Professional Waiters School Training Videos:
• The Culinary Institute of America
• Cornell University
• Numerous University Hospitality Programs throughout the world
• Hundreds of National and International Hotel/Restaurant Chains
• Thousands of independent restaurants worldwide. The most elegant to corner restaurant down the street have profited from using these videos.
The information provided in these videos are timeless. The videos are exceptionally user friendly and packed with actionable information.
These videos were first offered at $150 each or all four videos for $400. You can now have these videos for $29.95 each or all four for $100.
Each video includes a manual, a test and a test master.